1. BOOKING, CANCELLATION AND REFUND INFORMATION PAYMENTS/DEPOSITS:
Deposit amounts vary depending on the total booking cost. Group deposits will fall into one of three categories: −
- Bookings under $1,000.00 – Deposit equivalent to the first night stay
- Bookings $1000- $5,000.00 – Deposit of $1,000.00
- Bookings over $5,000.00 – Deposit of $2,000.00 with further deposit requirements to be confirmed at the time of booking.
Final group numbers must be confirmed no later than 6 weeks prior to arrival to allow time for final invoices to be processed and issued. Final Payments MUST be received no later than 30 days prior to arrival. Final payment includes all monies owing for accommodation, meals or additional group and function charges
2. CANCELLATION/REFUND/BOOKING POLICY
All cancellations and/or refund requests must be provided in writing.
Cancellations providing more than 4 weeks notice in relation to the scheduled arrival date will forfeit the initial deposit paid. Cancellations providing less than 4 weeks notice in relation to the scheduled arrival date will forfeit all monies paid.
In the instance of a part-cancellation, the manager of the park reserves the right to adjust any tariff that had been previously agreed upon based on the renewed number of bookings or total guests numbers.
Cancellation fees may also be held against accommodation that is no longer required depending on the length of notice given to the property
Please Note: This policy does not apply after the booking has commenced.
New Member Privacy Consent
We may contact you to manage your NRMA Membership and to provide you with information and offers from the National Roads and Motorists’ Association and our subsidiaries.
You can alter your consent at any time.
Park management wishes to warn all persons who engage in any activity for recreation, enjoyment, leisure or relaxation on or near the park, that the pursuit of such activities involves the risk of harm or serious personal injury including death, drowning, head, eye or spinal injury, paralysis, broken limbs or strains. Prior to undertaking any such activity, all occupants, guests or other persons should ensure and be satisfied that they are aware of all risks involved, including those risks associated with any pre-existing health condition. Such activities and facilities are varied and may include: playgrounds, playground equipment and jumping pillows; swimming pools, water slides, water parks and water activities; bicycle riding, pedal carts, skateboards and scooters; operation of vehicles, plant and equipment; sporting and children’s activities; exercise and gym equipment; interaction with wildlife, waterways, water courses and dams; trips, falls and collisions including interaction with other guests and their property; walking or running over uneven surfaces and grounds, tiled surfaces and wet areas which may result in slips, trips or falls; walking in unlit / poorly lit areas which may require a person to provide and carry a torch or other form of lighting; activities (including camping) with exposure to the natural environment (flora & fauna) including the risk of falling tree limbs. All persons who engage in recreational activities do so at their own risk. Children and infants must be supervised by an adult at all times. By entering the Park, it is accepted that all activities including recreational activities are not free of risk and that park management is not liable for any loss, damage or injury arising from such activities. On entry, it is also agreed that park management, owners, employees or agents are indemnified against all claims for injury, loss, damage or theft of property.
Playgrounds: Use of playground equipment may result in serious personal injury including death, head, eye or spinal injury, paralysis, broken limbs or strains. Risks include falls and collisions with other users and hazards associated with gaps, openings and protruding objects.
Jumping Pillows: Use of jumping pillows may result in serious personal injury including death, head, eye or spinal injury, paralysis, broken limbs or strains. Flips, somersaults and inverted manoeuvres are dangerous and prohibited. Other risks include falls and collisions with other users. Not to be used when wet.
Swimming pools and water activities: Use of swimming pools, water slides, water parks and associated facilities may result in serious personal injury including death, drowning, head, eye or spinal injury, paralysis, broken limbs, strains or lacerations. Flips, somersaults and inverted manoeuvres into the water are dangerous and prohibited. Other risks include diving head first, slips, trips, falls, running on wet surfaces and not providing adequate supervision to children.