Guest Information

The wish of management and staff is for all guests to be able to enjoy a safe, happy, friendly and relaxing stay whilst at the resort.

Be considerate of others and ensure your site and belongings are kept secure and tidy at all times. Please read the following which applies to all guests, residents or invited guests. Please also be aware that the following information covers the basic guest information, however more details are available from reception. We also appreciate that you observe the rules displayed around the park facilities and activities, in turn abide by any health and safety rules as directed by Management.

Bikes/Scooters etc

To be used during daylight hours only & please observe all road rules including the wearing of helmets & necessary protective gear. Children are to be supervised at all times. Do not use in the main entrance/exit area & the main street in the resort. Go-kart hire available at reception

Check in

Powered and unpowered sites – check in from 11.00 am

Ensuite sites – check in from 12 noon

Cabins / villas – check in from 2.00 pm

If you are arriving after office hours, please contact us prior to your arrival so we can arrange your check-in information, keys and code for you

Check out

All rooms/sites to be vacated by 10am on day of departure. Should you wish to check out before reception opens or extend your stay, please make alternate arrangements the day prior.

Evacuation plan

Please make yourself familiar with our evacuation plan in case of any unforeseen emergency. In case of emergency, please remain calm and follow instruction from staff. For after hours emergency only, please call 0424 763 036 or 000 in cases relating to FIRE, POLICE or AMBULANCE. Our local police number is 02 6495 1366.

Dump point

See map for location. Please do not empty your waste into any amenity blocks.

Fires

No open fires are to be lit at any time.

Internet

An Internet kiosk is located in the TV Room and are available from 8am – 9pm. This is a non smoking area and please be considerate of others who may be waiting. WIFI (wireless) antennas are located throughout the park to provide FREE wireless internet access for guests. Due to the ever changing environment of a holiday park and varying customer computers, signal cannot be guaranteed everywhere, however, outside areas are well covered. You will need to collect an internet code from reception to access FREE Wireless Internet.

Linen

All linen is provided in all accommodation. Bed in main bedroom is made up, however other beds are not. A linen change/service will be offered if your stay is for more than 7 nights.

Parking

One car space is allocated for most sites/accommodation. Please park your vehicle in this allotted position & not on the roadways. Boats will only be accepted on site providing they are approved by management

Pets

Accepted on sites (southern end only) Valid all year excluding Christmas and Easter Holidays. Click here for full pet guidelines

Quiet Time

Please be respectful of the enjoyment of others within the park by restricting noise between the hours of 10pm & 8am.

Reception Hours

8am to 6pm (winter) 8am to 9pm (summer).

Refund/Cancellation

Details of our policy is available at reception. Please be aware that we are unable to refund any monies for late arrivals, early departures, or in the event of inclement weather.

Safety

For the safety of all guests, we require that all minors are back at their registered accommodation/ site by 10pm. Adults/parents are responsible for all minors in their care.

Security

While Park Managers do their best to ensure a safe and secure environment, we do recommend that visitors to the park take the precaution of securing items of value left outside their tent, caravan or cabin during the day and overnight.

Smoking

Please note that smoking is not permitted in any accommodation or in common areas.

Speed limits

All roads in the resort are shared between pedestrian & vehicles. Speed limits are walking pace only.

Surveillance cameras

Please be aware that surveillance cameras are used within our property.

Visitors

All visitors should park in the designated visitor parking area and be registered on arrival.

Water

Water restrictions apply (issued by local Council). Please be conscious water use and try to conserve water.

Wildlife

We ask that you not feed any of the wildlife as human food can be detrimental to their health.

Not Allowed List

The following is not allowed under any circumstances:
NO SWEARING, ILLEGAL DRUG USE, NO EXCESSIVE USE OF ALCOHOL, NO UNDUE MESS AROUND SITE, NO UNREGISTERED OVERNIGHT GUESTS, NO UNDUE NOISE, NO ACTS OF VIOLENCE OR ABUSE, NO SMOKING IN ACCOMMODATION, NO UNREGISTERED VEHICLES AND NO DRIVING LESSONS TO BE CONDUCTED IN THE PARK GROUNDS

** FAILURE TO COMPLY WITH ANY OF THE ABOVE INCLUDING ANY DAMAGE CAUSED TO RESORT ACCOMMODATION OR PROPERTY MAY RESULT IN THE GUEST BEING ASKED TO VACATE AND LEAVE THE PROPERTY WITH NO REFUND ISSUED. PLEASE READ OUR REFUND POLICY PRINTED ON YOUR RECEIPT ISSUED ON CHECK IN **

Note: Any caravan/campervan leads connected to our power outlets must be 15 AMP tested and tagged! The use of double adaptors is not allowed!

PLASTIC COVERS, CARPETS OR MATS OUTSIDE TENTS OR CARAVANS ARE NOT  PERMITTED ON ANY LAWNED AREA. SHADE CLOTH OR SIMILAR IS WELCOME.

To help you have a great holiday experience, please ensure any problem is reported immediately and that we are given the opportunity to rectify it for you during your stay